Privacy Policy
PRIVACY POLICY
At Silk Studio Ldn, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you visit our website, place an order or contact us, we may collect information such as your name, email address, phone number, billing and shipping address, order information and payment details.
We may also collect information about how you use our website through cookies and similar technologies.
How We Use Your Information
We use your information to:
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Process, prepare and fulfil your orders
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Provide shipping and tracking updates
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Communicate with you regarding your order
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Provide customer support
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Prevent fraud and manage payment disputes or chargebacks
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Improve our website and services
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Provide marketing and personalised advertising where permitted
Sharing Your Information
We only share personal information where necessary to operate our business and provide our services. This may include Shopify, payment providers, delivery couriers, fulfilment partners and advertising/analytics providers.
For international orders shipped directly from our fulfilment factory, necessary order information such as your name, delivery address and phone number may be shared with our fulfilment partner and courier to process and deliver your order.
We do not sell your personal information directly for money.
Cookies & Advertising
Our website uses cookies and similar technologies to operate the website, understand how customers use it and, where applicable, provide relevant advertising.
Depending on your location, you may have the right to opt out of certain targeted advertising or sharing of personal information. Where available, these preferences can be managed through our Privacy Choices page.
Payments & Security
Payments are processed securely through our payment providers. Silk Studio Ldn does not directly store your full payment card details.
We take reasonable measures to protect the personal information you provide to us.
Your Rights
Under applicable data protection laws, including the UK GDPR and Data Protection Act 2018, you may have the right to request access to, correction or deletion of your personal information, as well as other rights relating to how your information is used.
To make a privacy request, please contact silkstudioldn@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be available on our website.
Contact
For any questions regarding this Privacy Policy or how your information is handled, please contact:
Silk Studio Ldn