Shipping policy

SHIPPING POLICY

Delivery timeframes are displayed at checkout. Business days are Monday–Friday and exclude UK bank holidays. If your order is ready earlier than expected, it will be dispatched early.

UK Orders

UK orders are pre-washed and prepared before dispatch and are shipped via Royal Mail Special Delivery Guaranteed by 1pm, with tracking and signature/delivery confirmation.

Please note, your order status/tracking will not update until your parcel has actually been dispatched. The delivery timeframe shown at checkout includes the time required to prepare your order.

International Orders

International orders are shipped directly from our factory to provide the quickest possible delivery. Your phone number will be provided to the courier where required for delivery/customs communication.

Tracking details will be sent by email and will also be available through the Shop app where applicable.

Delivery Delays

Once dispatched, delivery is handled by an external courier. We cannot control delays caused by couriers, customs, warehouse processing, weather or other circumstances outside of our control.

Lost, Missing or Delivered Parcels

If you believe your parcel is lost, stolen or missing, please contact the courier and open an investigation. Refunds or replacements cannot be considered unless the courier confirms that the parcel has been lost or misdelivered.

Orders scanned as Delivered — including signed-for deliveries, safe-place deliveries or deliveries completed according to the courier's procedures — will be considered delivered unless the courier's investigation determines otherwise.

Shipping Address

Please check your full shipping address carefully before checkout. We cannot refund or replace orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Silk Studio Ldn